THE ANSWERS TO YOUR QUESTIONS
Our aim is to ensure you have the most optimal shopping experience; therefore we have compiled your most frequently asked questions here. If your query can’t be found, kindly contact our team on customerservice@zeingems.com
Jewellery
Why Shop online with us?
In our online store you will find the most complete collection of Azza Fahmy handcrafted luxury jewellery stocked anywhere in the world. We are able to deliver to most continents across the globe and most countries for catalogue product within 15 working days, bespoke orders may, understandably, take longer.
All deliveries are handled by world renowned international couriers including DHL. Of course selecting the perfect gift or picking a complementary piece for your outfit can be something you need advice on. Be assured that our team are on hand to help and you can request a call back at any point. If you have any queries regarding the delivery of your jewellery please do not hesitate to customerservice@zeingems.com
How to keep my jewellery in perfect condition?
Please follow the simple instructions on our Jewellery Care page to keep your pieces sparkling.
Any other questions?
You can contact us through our contact page! We will be happy to assist you.